Privacy Policy

When you use PillRack, we may collect the following categories of information:

• Personal Information: Name, email address, phone number, and profile details provided during registration.
• Usage Data: Pages visited, features used, session duration, clicks, and interaction patterns.
• Device Information: Device type, operating system, browser version, IP address, and unique device identifiers.
• Location Data: General location inferred from IP address. Precise GPS location is collected only with your explicit consent.
• User Content: Files, messages, or media you upload or submit through the Service.
• Communications: Support requests, feedback, and messages you send to us.

We use the information we collect to:

• Provide, operate, maintain, and improve our app and website.
• Process transactions and manage your account and subscriptions.
• Send transactional notifications, security alerts, and product updates.
• Respond to your support requests, questions, and feedback.
• Analyze usage trends to personalize and enhance your experience.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with applicable legal obligations and enforce our policies.
• With your consent, send you marketing communications (you may opt out at any time).

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Trusted Service Providers: Third-party vendors (cloud hosting, analytics, payment processors, email services) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Safety & Protection: To protect the rights, property, or safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, with prior notice to you.
• With Your Consent: Any other sharing will occur only with your explicit permission.

Your data is stored on secure servers protected by industry-standard measures including AES-256 encryption at rest and TLS 1.3 encryption in transit. We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or destruction.

We retain your personal data for as long as your account is active or as necessary to provide services and comply with legal obligations. You may request deletion of your account and all associated data at any time.

Depending on your location (including GDPR and CCPA rights), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request erasure of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at helpdesk.bylancer@gmail.com. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience and analyze usage. Types of cookies we use:

• Essential Cookies: Required for core functionality such as authentication and security. Cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our service (e.g., Google Analytics, Mixpanel).
• Preference Cookies: Remember your settings and preferences for a personalized experience.
• Marketing Cookies: Used to deliver relevant ads. Only activated with your explicit consent.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

Our Service is not directed to individuals under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at helpdesk.bylancer@gmail.com. We will promptly investigate and delete such data.

Our app and website may contain links to third-party websites or services. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices.

We encourage you to review the privacy policy of every website you visit. The inclusion of a link does not imply our endorsement of the linked site.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you of significant changes via email or an in-app notification at least 14 days before the changes take effect.

Your continued use of our Service after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.